Frequently Asked Questions

How do I get my prescription refilled?

In order to improve our service, please call your pharmacy to request refill(s). (Exception: ADHD medication must be requested from our office). Please allow 48-72 hours to refill your medication. You may need to make an appointment or obtain lab work for your refill(s).

How do I get my lab, x-ray, or ultrasound results?

We will contact you regarding all testing reformed at our office. If you have not heard from our office about your lab results, please call our main number.

Do you accept walk-ins?

Walk-in patients will be worked in between scheduled appointments. Scheduled appointments will take priority. Due to the unpredictability of walk-in volumes, you may end up with a long wait.

What if I am late, or miss my appointment?

If you are more 15 minutes late to your appointment you may be asked to reschedule and you will marked as a “No-Show.”

If you are more than 15 minutes late or do not cancel your appointment with acceptable notice you will be marked as a “No-Show.” Upon 3 “No-Shows” you may be charged or dismissed from our practice.

How do I obtain my medical records?

If you need your medical records sent or received, please fill out a Medical Records Release of Information Form with the Front Desk.

What if I have a question about my statement?

For any billings questions or concern, please call our billing department at 512-555-3282.

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