Frequently Asked Questions
- How do I get my prescription refilled?
In order to improve our service, please call your pharmacy to request your refill. Please allow 48-72 hours to refill your medication. You may need to make an appointment or obtain lab work for your refill.
- How do I get my lab, x-ray, or ultrasound results?
We will contact you regarding all testing performed at our office. If you have not heard from our office about your test results, please call us.
- Do you accept walk-ins?
Walk-in patients will be worked in between scheduled appointments. Scheduled appointments will take priority. Due to the unpredictability of walk-in volumes, you may end up with a long wait.
- What if I am late or miss my appointment?
If you are more than 15 minutes late or do not cancel your appointment with acceptable notice, you will be marked as a no-show. Upon three no-shows, you may be dismissed from our practice.
- How do I obtain my medical records?
If you need your medical records sent or received, please fill out a medical records release of information form with the front desk.
- What if I have a question about my statement?
For any billings questions or concern, please call our billing department at 512-556-3621.